At Uniselv.com.bd, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product, you may return it to us for a refund or exchange, subject to the following conditions:

1. Eligibility for Returns:

1.1. You may return products purchased from Uniselv.com.bd within 3 days of the original purchase date.

1.2. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.

2. How to Initiate a Return:

2.1. To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.

2.2. Our customer service team will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during transit.

3. Refund Process:

3.1. Once we receive the returned product and verify that it meets our return criteria, we will process your refund.

3.2. Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to appear in your account, depending on your payment provider’s processing time.

4. Exchanges:

4.1. If you would like to exchange a product for a different size, color, or style, please contact our customer service team to initiate the exchange process.

4.2. Exchanges are subject to product availability. If the desired product is unavailable, we will issue a refund for the returned item.

5. Non-Returnable Items:

5.1. Certain products are not eligible for return or exchange due to hygiene reasons, including but not limited to:

  • Personal care items (e.g., cosmetics, skincare products)
  • Intimate apparel (e.g., underwear, swimwear)
  • Earrings and other pierced jewelry

6. Damaged or Defective Products:

6.1. If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the circumstances.

6.2. We may require photographic evidence of the damage or defect to process your request.

7. Return Shipping Costs:

7.1. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective product).

8. Contact Us:

8.1. If you have any questions or concerns about our Refund and Return Policy, please contact us at [email protected].

9. Changes to this Policy:

9.1. We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

By making a purchase from Uniselv.com.bd, you agree to abide by the terms of this Refund and Return Policy. If you do not agree to these terms, please do not purchase products from us.